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Swineshead Medical Group
2023-10-02
Person
2
5
0
2nd October 2023
My monthly Prescription was sent to incorrect destination, obviously human error by surgery staff and then I was given an appt to see the out of hours doctor to which I went to and found out that it hadn't actually been made at all. Another human error by surgery staff! Both issues meant that I not only wasted my time but ended up chasing to get it corrected.
Suggested improvements
Done your job, or trained your staff better.