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Sunny Meed Surgery
2023-02-22
Person
0
5
0
22nd February 2023
I brought my son in on 6th February with, what transpired an ear infection. We were given a spray which has helped with the infection. He now has only partial hearing. I have spent over 45 minutes hanging on a phone to then be asked to fill in an online form, which I have been trying to do all day! It shows a message that the online forms are not available. I asked the unhelpful receptionist how do you get an appointment if you don't have online facilities to be told phones open at 8am tomorrow. My son is having trouble hearing in school. The receptionist then offers me an appointment for 17th March, 23 days away!!!
Absolutely disgusting. So for 23 days he can't hear at school. All I have asked for is ti have some sort of referral for a hearing test. He just needs a hearing test.!
Suggested improvements
I couldn't see anywhere online that gave time limits to use an online form!
There is nothing to say if the forms don't work, ring at 8am!
And if I take my son to the walk in centre that ties up an appointment time that could be used for something more important than just asking for a hearing referral!