Sunny Meed Surgery

15-17 Heathside Road, Woking, Surrey, England, GU22 7EY Also known as: Dr. Bourke & Partners 39 reviews

Reviews

Recommend
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3rd July 2023


Standard response "Go on the Website. Next!" Absolutely disgusting behaviour from the receptionist to a man who cannot read or write in english and therefore doesn't need a computer. He is in pain but doesn't feel he should have to go to hospital for it.

Suggested improvements
Make appointments. If you are a receptionist, do reception. Why can't appointments be made online if the human receptionists refuse to do any of the traditional work they used to do?

Experience
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26th April 2023


I sent an appointment request early in the morning for my daughter and got a face to face appointment within 3hours. We saw a fantatsic Dr. Dr Morris who was a pleasure to see. She was friendly and welcoming and dealt with lucy in a lovely way. She made lucy feel at ease and gave us the information we needed. We didn't feel rushed and she spent time reassuring lucy which as a mother was lovely to see. Please could you make sure Dr Morris receives this compliment as i am aware people are very quick to complain and not enough postive feedback sometimes.

Suggested improvements
Everything ran smoothly

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Rating not given.
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22nd February 2023


I brought my son in on 6th February with, what transpired an ear infection. We were given a spray which has helped with the infection. He now has only partial hearing. I have spent over 45 minutes hanging on a phone to then be asked to fill in an online form, which I have been trying to do all day! It shows a message that the online forms are not available. I asked the unhelpful receptionist how do you get an appointment if you don't have online facilities to be told phones open at 8am tomorrow. My son is having trouble hearing in school. The receptionist then offers me an appointment for 17th March, 23 days away!!! Absolutely disgusting. So for 23 days he can't hear at school. All I have asked for is ti have some sort of referral for a hearing test. He just needs a hearing test.!

Suggested improvements
I couldn't see anywhere online that gave time limits to use an online form! There is nothing to say if the forms don't work, ring at 8am! And if I take my son to the walk in centre that ties up an appointment time that could be used for something more important than just asking for a hearing referral!

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25th January 2023


I attended the acute illness clinic within an hour of completing the online form. I waited about 30mins as the GPs were running late but that’s far better than the horror stories of waiting 3 weeks to see a doctor at other surgeries. I had completed online form giving an outline of my problem. Saw nurse quickly for obs and I was listened to by GP. Excellent service thank you

Suggested improvements
Nothing at all thank you

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31st August 2022


I would like to congratulate a receptionist called Tina she helped me out with a situation where l was totally lost, with out her help l would not off seen the nurse for blood test and then to be forward to talking to the Dr

Suggested improvements
N/A

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Resources

Short link to review Sunny Meed Surgery: http://iwgc.net/eb9ze