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Sunny Meed Surgery
2016-04-07
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Written by a patient
Written by a patient 7th April 2016
Having been diagnosed with a serious illness (cancer) after the surgery wasn't able to do so despite several visits, I was then never contacted by the surgery after they were informed of my illness.
Subsequently they have been very unhelpful whenever I have needed prescriptions and the majority of the time get them wrong as well, so despite being seriously ill I keep havong to back and forth between the surgery and the chemist to try and get the correct prescriptions out of the surgery.
Getting an appointment isn't too difficult but getting looked after properly seems impossible.
12th May 2016
Response from Sunny Meed Surgery
Thank you for taking the time to give us your feedback. We are sorry to hear that you feel that the surgery was not proactive in contacting you following your diagnosis. We are also very sorry to hear about the problems you have experienced when requesting prescriptions. Your comments have been noted and we have reviewed our processes to ensure that this does not happen again. Filippa Dilena Practice Manager