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Sunny Meed Surgery
2015-02-05
Person
4
5
0
Written by a patient
Written by a patient 5th February 2015
The surgery in Goldsworth Park desperately needs to be renovated. It looks tired and depressing. Notices are plastered all over the place and some are well out of date. The chairs are badly stained and uncomfortable. I would rather stand than sit down when waiting for my appointment.
Fortunately, I have found the doctors and other members of the team very kind and compassionate. One of the receptionists named Gayle had been very helpful today when I went to collect a repeat prescription for my mother. Liz who is another receptionist has always gone the extra mile or out of her way to arrange an urgent appointment. I do feel respected and not a nuisance the manner my requests were dealt.
11th February 2015
Response from Sunny Meed Surgery
Thank you for your feedback which we have forwarded onto NHS properties and our local CCG. We have been informed that improvement work, which we agree is long overdue, is to be commenced in the near future. Unfortunately this improvement work is beyond our control at Goldsworth Park although we have highlighted on a number occassions the urgent need for these works to be caried out. We have also fed back your positive comments about named members of staff to individuals involved.