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Sunny Meed Surgery
2015-07-08
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Written by a patient
Written by a patient 8th July 2015
Dr Rankin is an excellent doctor, the best in the surgery in my opinion, always proving a personal, in-depth service. But he's always running extremely late! (Over an hour on more than one occasion). I don't appreciate the reception and waiting area being open plan, total lack of privacy when talking to the receptionist and it's constantly possible to overhear confidential telephone conversations. Also, one single receptionist on duty speaking to patients and also answering the phone means a lot of waiting in a queue, there should be two receptionists on at all times doing one job each.
22nd July 2015
Response from Sunny Meed Surgery
Thank you for your feedback which we have reflected upon. We apologise for the issues that you have highlighted and have used your comments in discussions with staff members to reinforce their knowledge and understanding of preserving patient confidentiality at all times. Filippa Dilena, Practice Manager