Sunbury Health Centre 2017-08-23 Person 2 5 0

It took me 4 attempts to get an appointment, either using the automated system, visiting the surgery, or phoning the reception. Started one Tuesday and finally got the appointment a week later, having run out of medication in the meantime. It meant I had to take time off work in the mornings to queue up only to be told there was nothing available on the day. On the automated system, requesting the day appointment at 7.30am, the system advised nothing was available, I then visited the surgery for 8am and got one but was asked why I needed to see a Dr. Why would the receptionist be asking me why I want to see a GP - is reception now diagnosing whether or not you are unwell enough to see somebody? I have had the experience of requesting a female Dr, but when I arrived, not only was the time different, but it was a male Dr. Generally though when I do get an appointment the Dr is good, but it does depend on who you see. The practice has gone down hill considerably in the past 6 years since moving to the area. Very disappointing.