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Sunbury Health Centre 2015-04-09 Person 2 5 0

I visited the surgery today with my 4 year old daughter after making an appointment- we waited in the waiting from for an hour before we were seen! The doctor was fine and dealt with the issues raised although has told me I need to return for a further appointment. She told me she was now allowed to make the follow up appointment as she had been "told off" for doing so and I had to make an appointment on the day. This would be fine if it is was not so difficult to get an appointment in the first place. I understand people not attending for appointments has a massive impact but the system does not seem to work very well at the moment. After my appointment I went to reception to try to change an appointment for my husband. The doctor had a telephone appointment with him following previous face to face appointments and had a booked a further appointment for next week. The receptionist was quite curt in her response when I said the doctor had booked an appointment and was not happy that I was trying to change it. I was told I could not change it as all prebooked were taken now so he would have to phone on the day. I asked if the doctor could then give my husband a call. Although not appearing to be happy she took the details. Further to this the doctor had asked that I leave at reception details for a repeat prescription. The receptionist refused to take them and said that my husband could tell her on the phone the following day. I accept he can do this but did not think it was appropriate for her to refuse when this had specifically been asked for. I found her to be quite rude.