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The practice is dealing with an ever increasing number of residents and with that it's adapting new and better working practices to meet demand. With this I have found the staff are still patient focused and do their utmost to treat everyone fairly at the point of need. An example of this is doctors remaining in the surgery until late in the evening to deal with enquiries from earlier that day over the phone. In my case this allowed me to be involved in the issues relating to my care and treatment whereby I can maintain a good level of health.