The Health Centre, 109-111 High Street, Bonnyrigg, Midlothian Scotland, EH19 2ET
When someone goes to the front desk the member of staff sitting there needs to bare in mind that it could be someone who struggled to get there, someone who could be really ill, someone who cares for someone and gets hardly any sleep as their day is so full of things to do. A friendly face is so important especially at a gp surgery. It takes nothing to be nice, so practice needed for the front desk. We all have stressful days but it's not the fault of the next person we see. Show some compassion.
So you call up wishing for a doctor appt. To be told to try calling 830 next morning. Call next morning 832 no appts for the day, call again tomorrow! This continues for days,weeks,months, still cant get appt! Ive been waiting since last September '18 for a review appt. Still cant get seen. I wont get my regular meds until im reviewed, i cant get reviewed as i cant an appt. The cycle keeps going and my health conditions worsen! I call to be responded cheekily by an ignorant receptionist to try again tomorrow, tomorrow never comes in this place. Something serious is going to happen to a patient who gives up as they cant get seen their health deteriorates. Strathesk is the worse practice to be with. Not a nice experience with receptionists GPS rush you along...if youre lucky to get an appointment! Yet again ive called this morning 831 and no appts!!!