Staunton and Corse Surgery
2nd June 2021
Apart from Dr. Kingcomb, who is excellent, I have yet to find anyone at this surgery who displays any empathy or even courtesy - let alone any concern for their patients. Seems to me that most of the staff here, especially the senior male doctor, are in the wrong jobs! Even the pharmacy can't get things right, but blame the patient for their mistakes - e.g. I ordered three repeat prescriptions on line, all at the same time, but when my husband went to collect them for me, they gave him only one of the three. Collection involves a 14 mile round trip, which I am unable to do as I am recovering form major surgery. As he had been given a packet containing four packs of the same medication, my husband did not realise that the other two items were missing and when I called the pharmacy to enquire bout this, I was told that I must have ordered the items on different days and so my husband should have realised, and highlighted the fact that they would be in separate bags! My husband did the journey again and took with him a print out of the on line order, proving that all three items were ordered together - but he was told that in future HE should state how many items were ordered.
Pharmacy should check that they are handing over the complete order for a particular patient.
Doctors should show some duty of care and should be pro-active in checking on patients who have had major surgery and who have serious medical conditions (e.g. advanced CKD) which require regular monitoring (i.e. blood tests) There is NO pro active care whatsoever and, based on my experience, even if a patient seeks support and assistance, with the exception of Dr. Kingcomb, the response is likely to be so callous that it is entirely detrimental to the patient's well being.