Stanwell Road Surgery 2016-04-06 Person 4 5 0

I have visited Helen, the Practice Nurse, on many occasions, usually for a diabetes/blood review. The thing that I most like about Helen is that she takes her time to assess you, so it never feels that you are in a sausage machine being processed as quickly as possible (like some of the doctors in the practice!). I have found that she provides superb advice on medications, diet and lifestyle and always tries to accommodate sensible changes into one's life - nothing is instant! She never judges and always provides great encouragement in whatever you are trying to achieve. I wish the doctors in the practice had more time per appointment to be more like her. The appointment system however, needs a major review, especially the telephone service, which is abysmal.