Share review of Stag Medical Centre

Stag Medical Centre 2019-02-15 Person 2 5 0

I phoned at 8am (time surgery opens) and was informed I'm 4th in the queue. When actually getting through to reception I explained I have tonsillitis (I suffer from this regularly so I know) and could I please see a Dr. The receptionist explained there we're no appts available but would get a Dr to call me. No problem... The Doctor called about 20mins later which impressed me I told her my symptoms and she made me an appt for 11.30. I was just setting off from home at 11.15 when my phone rang explaining they would need to cancel my appt because the Dr's son had taken ill. I asked what they could do and she was so rude! I know from past experience it takes literally 2 mins to show a Dr my throat, They agree and prescriptions printed. She said if I felt that ill I should go to a walk in centre. I asked when I could have a prescription ready for and she told me I had to call back after 3. I tried to explain I couldn't call after 3 due to going on a family holiday straight after school. (Fri before half term) I didn't get that far because she hung up on me. I can't explain just how rude she was. Appalling service, I'm so upset and disappointed and feel I deserve to be treat better than this. The Receptionists really do require training in patience and empathy. Horrible and upsetting treatment from a professional organisation. I guess everyone is just a number these days.