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St Thomas Road Health Centre
2014-12-31
Person
3
5
0
Written by a patient
Written by a patient 31st December 2014
I visited the surgery as I was having trouble chestwise and I considered it urgent. I was told I wasnt allowed to see a doctor and that I would have to go home and await a phone call from the Doctor. I explained very carefully my condition but this made no difference. I was given a 2 hour slot to wait for a phone call, when it eventually came the Doctor immediately told me to come in 3 hours later, and within 2 minutes was given a prescription to ease the problem. As someone who has a Heart condition, Diabetes and God knows what else, but only comes to the surgery when I KNOW its urgent, I find it extremely frustrating that I basically had to wait nearly 8 hours to see someone. It wouldn't hurt and it may well be a good idea for Doctors to 'mark' Customers ( which is what we are) with Identification as 'non time wasters that know urgent means URGENT'.