St Thomas Road Health Centre

St Thomas Road Health Centre 2022-05-05 Person 4 5 0

It is easy once you get in to the queue! The receptionists are always helpful & pleasant. It is just the sheer volume of callers that stopped this being 5 stars.

The surgery would benefit from a system that put you in a queue, told you what number you are in the queue & gave an approximate waiting time to be answered.

St Thomas Road Health Centre 2022-04-22 Person 3 5 0

It does 45-50 mins of solid ringing, hitting redial over & over from 08:30 am to get an appointment. Then a call back from a doctor, then an appointment can be made. So it's pretty hard though I guess that's down to too many patients, not enough doctors in Newquay and /or too many people phoning to see a doctor about minor things that a pharmacist or self care could sort out.

I did once have reception hang up on me when I was in a lot of pain & couldn't get an appt, but that was peak COVID, first lockdown so pretty difficult time. There probably need to be the equivalent of 2 more surgeries in Newquay.

St Thomas Road Health Centre 2021-11-22 Person 5 5 0

Incredibly easy if you avoid peak times to phone or use ebooking or consult online.

Nothing

St Thomas Road Health Centre 2021-11-06 Person 1 5 0

The reception desk staff are rude and unhelpful and don't treat you with respect, and they turn you away if you ask for help or an appointment, saying "you can't talk to us - you have to phone up." But they don't ever answer the phone. It is impossible to get through by phone even if you sit there for 5 hours. There's no callback facility. It's in the Stone Age. They've also turned off the E-consult feature on the practice website. They've turned off online appointments. They've turned off the LIBI app. There's no email to contact them with. They've turned everything off! Newquay Health Centre has made itself completely uncontactable. It needs investigating by the proper authorities and regulators! It's impossible to book an appointment, speak to a doctor or sort out repeat prescriptions. Impossible.

Make it possible to contact the practice, book an appointment and see a doctor! Treat patients with respect and civility.

St Thomas Road Health Centre 2021-01-12 Person 5 5 0

I have always been able to get an appointment

Sometimes I want to speak to a doctor who is treating me and know my condition