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St Thomas Road Health Centre
2022-04-22
Person
3
5
0
22nd April 2022
It does 45-50 mins of solid ringing, hitting redial over & over from 08:30 am to get an appointment. Then a call back from a doctor, then an appointment can be made. So it's pretty hard though I guess that's down to too many patients, not enough doctors in Newquay and /or too many people phoning to see a doctor about minor things that a pharmacist or self care could sort out.
Suggested improvements
I did once have reception hang up on me when I was in a lot of pain & couldn't get an appt, but that was peak COVID, first lockdown so pretty difficult time. There probably need to be the equivalent of 2 more surgeries in Newquay.