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St Paul's Cottage Surgery
2016-09-06
Person
2
5
0
Written by a patient
Written by a patient 6th September 2016
I found the waiting room very dirty - floors behind the chairs dusty with toys left around and the light fittings are full of flies which can easily be removed and cleaned.. I hope the next time I come it will be cleaner
13th October 2016
Response from St Paul's Cottage Surgery
Dear patient, I’m sorry that you found the waiting room to be dirty. You are quite right that this is unacceptable. I have asked the cleaning company we use to pay more attention to the waiting room, including moving the chairs to clean behind them. I have also arranged for the cleaning company to remove and clean the light fittings on a more regular basis. Unfortunately, toys sometimes go astray from the designated area. I have asked the reception team to check the waiting room more regularly throughout the day to tidy up any rogue toys and magazines. I do hope that the next time you visit you will find our waiting room more acceptable. Many thanks for your feedback.