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St Andrews Medical Practice
2018-08-16
Person
2
5
0
Written by a carer
Written by a carer 16th August 2018
I have complained about the length of time we wait to book a GP appointment online. The practice must be listening to our complaints as they have had consultants working on improvements to the service since early this year.
Now, I think they misunderstood our complaints. Instead of trying to keep our wait to under 4 weeks for a routine appointment booked through the online booking service they are extending the time period from 4 weeks to 8 weeks and later to 12 weeks. So when you go online to book a routine appointment you will be able to book up to 12 weeks in advance. Who is going to know that far in advance if they are free or remember that appointment when the time comes. Will this result in even more missed appointments.
I expected the practice to look at ways of providing more GP hours within the 4 week window not extend the window to 8 weeks and eventually 12 weeks.
The management of this practice continues to baffle me.