Share review of St Andrews Medical Practice

St Andrews Medical Practice 2017-07-24 Person 3 5 0

Whilst I was very impressed with Dr Reddy's helpfulness and professional advice during my last visit to the surgery, I must say that the attitude of the receptionist on duty on Saturday 15th July was exactly the opposite. I had been informed that computer print-outs had been left at reception to be picked up and I stopped on Saturday morning as I had been at work the previous week and been unable to pop in. I tried to explain to the utterly unhelpful lady at reception that the print-outs were ready and probably on the desk somewhere but she wouldn't even let me finish explaining. She just kept repeating that the surgery is only open on Saturday for pre-booked visits. She wouldn't even listen to my request. It was just NO to everything I was trying to say. I know the rules regarding Saturday but, even if she couldn't help, I would have expected to be treated in a kinder fashion. Adriana Gloria Rudolf