St Andrews Medical Practice 2015-04-13 Person 1 5 0

If you work five days a week don't use this Practise, go somewhere that allows you book appointments in a timely manor and provides a real Saturday service. I called on sturdy morning to get an appointment, the phone went to voicemail. I dropped in the surgery knowing that a receptionist was present, she was not able to make me an appointment because her computer was not turned on, she also could not print me a form to allow me to book on line. So what does she do. I complained to the practise manager, who to her credit did come out of her office to see me. However all she could say was that the door should have been oped and i should not have been able to get access to the receptionist. I bit of a strange argument because even if the door had been locked the reception would have had to let me in to know what i wanted. ??? If you are going to pay someone to sit there, and i understand you must, please oh please get them doing something useful, so we all get value for money