Share review of St Andrews Medical Practice

St Andrews Medical Practice 2016-03-17 Person 1 5 0

This week I tried to get an appointment for my 7 year old son who'd had a temperature of 39 for 3 days. Despite ringing 83 times (I have the screen grab to prove it) since just before the switchboard opened at 8.30, by the time I finally got through at 8.45 all appointments had gone. I had to take my son to a walk-in and wait 2 hours with him curled up on my lap in his pyjamas. I think it is pretty appalling when you can't get an appt for a child with a temperature like that. We hardly ever need an appt and have never missed one. I understand this is not the receptionists fault but it is just not acceptable. I think a serious review of the situation/policy on how to prioritise patient appointments needs to be undertaken. I am sure the same people get seen time and again for very minor ailments that a pharmacist could help with. Sick children should always get priority in my opinion.