Report this review of St Andrews Medical Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
St Andrews Medical Practice
2018-04-13
Person
3
5
0
Written by a patient
Written by a patient 13th April 2018
I usually have great things to say about this surgery and my review is not related to the surgery itself or the doctors and care given. It is to do with the appointments line.
This morning I spent well over an hour trying to get through to the surgery to make an appointment for my daughter. I wouldnt even have minded that, but every time I got to the front of the queue my call got cut off and I had to start again. This happened 4 TIMES!!! I gave up in the end and called 111.
I would like to add that this isn't the first time i’ve had issues with the appointment line, in the past I have also been cut off or it has connected to the wrong extension and nobody would talk to me about appointments on that line but I couldnt connect to the appointments line.
I have always received great care at the surgery and the doctors are very helpful - assuming you can actually get through to make an appointment!!