Share review of Springhead Medical Centre

Springhead Medical Centre 2018-05-16 Person 2 5 0

Unable to make an appointment told to ring at 8.00am Why not able to make an appointment without joining a queue at 8.00? Discovered 3 incoming telephone lines but unable to advise how many are manned at 8.00? Surely there must be a more efficient system which other practices have already adopted? I am not alone in being frustrated listening to a voice system advising 'your call is important to us!' This practice used to be really efficient and dealt with queries promptly.