Share review of Southmead Surgery

Southmead Surgery 2014-10-20 Person 4 5 0

I've only been a patient here for 6 months but I'm very impressed with the surgery. I've never struggled to get an appointment, whether in advance or in more emergency situations, on the day. I particularly like the ability to book appointments online, although I know this is common at most surgeries these days. I have also used the Monday morning open surgery when necessary and have always been seen, usually within an hour. The only aspect of the surgery that could be improved is the attitude and manner of some of the office staff. So far they have failed to fax a letter (taking a week to do so which delayed a meeting with a consultant), had little understanding of the need to book on certain days for a smear test and been very rude to me on the phone when I needed some advice about a medical situation (eventually ending up in A&E). I'm sure it's just one or two members of staff who could do with some extra training but they could do with remembering that patients don't mean to be troublesome. Sometimes patients are going through a difficult time and a little understanding would go a long way.