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Southborough Lane Surgery
2016-05-06
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Written by a patient
Written by a patient 6th May 2016
I am so glad I am able to leave a review for this surgery. Myself and my family are usually seen by Dr Patel and on occasions Dr Collins. When the NHS works it works amazing and these doctors are proof of this. Today I rang for an appointment for my daughter and although this was quite hard to get and I fully understand why, the receptionist Kathy was amazing and so helpful. We have come up with a solution between us but she took the time to give me options. Completely dispelling the "receptionist" myth. Dr Patel always has time for us no matter what the issue, he takes time to explain everything in detail and nothing is too much trouble. Well done and keep up the good work.
Mrs Lewis
17th May 2016
Response from Southborough Lane Surgery
Thank you for your kind feedback Mrs Lewis. I shall certainly pass such positivity on to the GPs and to the receptionists. We think we have a great team here and are glad that you think so too. We always strive to give the best service possible. Response left by Sally Gaites/Senior Practice Administrator