Report this review of Southborough Lane Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Southborough Lane Surgery
2019-03-15
Person
3
5
0
Written by a patient
Written by a patient 15th March 2019
I was recently found to have a vitamin B12 deficiency. I was told to make an appointment with the practice nurse for 3monthly injections. Imagine my surprise when Mrs Olunremi told me I needed a loading series of injections and asked if I had a prescription. She then ran around trying to get a prescription signed so that our time would not be wasted. I am eternally grateful to her. I then faced the daunting task of trying to book 5 more injections over a period of 2 weeks. Fortunately I encountered the self styled "A Team" of Anthony and Kathy. Through tireless effort and persistence the impossible was achieved. Kathy even went on to get me on line. You need to look after these people. They have improved my jaundiced view of your surgery.
22nd March 2019
Response from Southborough Lane Surgery
Thank you for taking the time to leave feedback. It's gives us great pleasure to hear when patients are satisfied with the service we provide and that our staff have done their utmost to help you. I shall ensure your comments are passed on to our team, who are always equally grateful to be as appreciated by our patients as they are by the surgery. Response left by Sally Gaites\Assistant Practice Manager.