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Southborough Lane Surgery 2015-08-05 Person 4 5 0

I have always foud the surgery helpful, and I have managed to speak to a doctor or get an appointment when necessary, even though the practiec is very busy. I had recently (2014/5) been experiencing administative problems in getting my regular prescriptions renewed. I was regularly being 'bounced' between the pharmacy and the surgery. In July 2015 I went to complain to the receptionist, Pauline. She was extremly helpful and diligent and took time to sort out the administrative tangle. She even phoned me back several hours later to tell that the problem had now been solved once and for all. I was pleased that she had taken the time and trouble to resolve the matter in a very professional manner. Graham