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Southborough Lane Surgery
2016-05-09
Person
4
5
0
Written by a carer
Written by a carer 9th May 2016
I care for my Grandparents on a regular basis so I'm in contact with the surgery often. I feel very lucky the staff there are always so helpful & friendly as I'm often calling on sensitive matters. Cathy, one of the receptionists has especially been great, always going out of her way to help me & with such patience! On a recent home visit Dr Robello was like a breathe of fresh air, my grandad is very poorly & has dementia & she handled everything perfectly. Her friendly & calm attitude was much needed & she made my Gran feel supported & listened to, she couldn't have been any more helpful. All the Drs I've had contact with have been friendly, understanding & patient which is how a surgery should be.
17th May 2016
Response from Southborough Lane Surgery
Many thanks for your feedback. I shall pass on your comments to Dr Rebello and Kathy. We are very happy that you are satisfied with the service that we offer. Response left by Sally Gaites/Senior Practice Administrator