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Written by a patient
19th September 2018


Kathy was very helpful in getting me to book online for Appointments, which I will do from now on. She was very easy to talk to and did not mind talking me through things. She asked me to ring her back to see how I was getting on, which was fortunate as I hadn't properly booked my Appointment, until I went back into booking, I needed to click harder on the book now button.

26th September 2018
Response from Southborough Lane Surgery

Thank you for taking time to leave this feedback. I shall pass on your comments to Kathy. It's good to hear you are now up and running on patient access and hope you will find it very useful. Response left by Sally Gaites/Assistant Practice Manager

Recommend
Involvement
Cleanliness
Staff
Appointment