Share review of Southborough Lane Surgery

Southborough Lane Surgery 2015-12-03 Person 2 5 0

Hello I have been attending Southborough Lane Surgery for around 8 years and have recommended the surgery to friends who have moved to the area. This year I completed the government Doctor feedback survey and gave positive feedback on Southborough Lane Surgery's booking system and felt that the Duty Doctor call back system was very effective. I always found that a quick call from the doctor to talk through any urgent issues was most effective for my children and I would then only need to come into the surgery and take up an appointment slot if absolutely necessary. This was better use of time for myself and the GPs. I appreciated that to book an appointment for anything non-urgent, I would need to book and plan in advance but I felt this was fair enough in exchange for the great duty doctor call back system. In summary, I was a very happy patient. I understand a new slot system is being trialed for the duty doctor. I currently have 2 issues with my children that I need to speak to the Duty Doctor about (one being my 13 month old son being sick and bringing up dark brown in the sick), I called once yesterday 2/12/15 at 4.30pm (I had been trying from 2pm on and and off but the phone line kept cutting off) and was told all the slots had been taken and called again today 3/12/15 at 10am and again was told all the slots had been taken. I am a full time working mother and juggling 2 children and my job means that I'm unable to call at 8am (when I am on the school run) or 2pm when I may be in a meeting at work. As a result I feel that the service offered by the Surgery has dropped dramatically which is a real shame. I would very much appreciate a follow up conversation. I look forward to hearing from you. Lucy Fisher