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Southborough Lane Surgery
2019-10-23
Person
2
5
0
Written by a patient
Written by a patient 23rd October 2019
I have been trying to register for on line booking for 2 weeks with no success until I chanced on Kathy. Patient access was such a problem that I began to doubt my sanity. Eventually her persistence, beyond the call of duty, paid off. You simply don't pay this woman enough. She definitely gives great care.
1st November 2019
Response from Southborough Lane Surgery
Kathy is our patient access guru and does go out of her way to help patients who are experiencing difficulty in registering for this service. We are very appreciative of all of our reception team. Many thanks for leaving this feedback. Response left by Sally Gaites/Assistant Practice Manager.