Southborough Lane Surgery 2016-07-13 Person 4 5 0

I have just spoken to Gaynor (forgive me if the spelling is wrong!) on reception who was the kindest and most helpful receptionist! I have waited about 2 weeks for an appointment to see Dr Long following a blood test. I am about to start a new role in the NHS at the PRUH and my occupational health appointment came up for the same day and almost same time as my appointment with Dr Long that I have waited ages for. So not wanting to loose this appointment and not easily being able to change the occupational health appointment, Gaynor kindly went out of her way to see about swapping my appointment time with another patient. Allowing me to still see Dr Long and also give me enough time to get to Orpington hospital for my other appointment. So thanks to Gaynor I can still manage to do the school run, see Dr Long and attend occupational health! Being a working mum and trying to fit everything in is extremely difficult, so when someone helps like this it makes the world of difference.