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Written by a patient
8th August 2016


I have had many dealings with this surgery at both the old site and the new location. I have had nothing but positive experiences each time. The reception staff are polite, helpful and efficient. If your enquiry is a little tricky they give clear indications as to how they will proceed and try to help you as much as possible. The doctors that I have seen are very pleasant and I believe that they do everything they can to help you with your problem. I particularly would like to give positive feedback about Dr Qureshi, whom I found to be professional, personable, and really caring. The only areas for improvement for me would be that some referrals do need to be chased up, a couple of times paperwork has languished and has not been followed through; and also the old gripe about having to wait for appointments (but this seems to have improved recently). I would recommend this surgery without hesitation.

16th August 2016
Response from Southborough Lane Surgery

Thank you for taking the time to leave us feedback. We are pleased to hear you would recommend us and that you feel our appointment system has improved. We are constantly reviewing this with a view to improving the service for our patients where at all possible. I shall pass your kind comments on to Dr Qureshi and our reception team who do their utmost to help where they can and always appreciate such positive feedback. Response left by Sally Gaites/Senior Practice Administrator

Recommend
Involvement
Cleanliness
Staff
Appointment