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Southborough Lane Surgery
2018-11-22
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Written by a patient
Written by a patient 22nd November 2018
I can honestly say that every doctor I have seen at this surgery has been absolutely lovely. In a 10 minute appointment, whatever the time of day, they have been attentive and caring and I have never felt rushed. That takes real skill and I am so grateful for that, thank you. A comment I would make on the surgery environment is that the photographic images could be helping to perpetuate a racist element/attitude that exists within the community towards ethnic minorities as they portray them only in traditional roles outside the UK. I’m sure it’s the last thing the staff have time for but positive images of all ethnicities reflecting their lives within the UK may assist in challenging some of those negative stereotypes.
27th December 2018
Response from Southborough Lane Surgery
Thank you for leaving this feedback and I am glad that you are happy with the service that our GPs provide. The pictures you mention were actually taken in the country of origin by one of our GPs and are meant to celebrate the wonderful and eclectic world that we live in. There are not only pictures of people but also many of animals in their natural habitat. I am surprised that you find these images negative as this is not our intention at all and we would never wish to offend anyone but we have had lots of positive feedback about them as well which just goes to prove you can't please all of the people all of the time. Response left by Sally Gaites\Assistant Practice Manager