Southborough Lane Surgery 2015-11-24 Person 2 5 0

I don’t normally write reviews but I am extremely disappointed after my last experience. As soon as I found out that I was pregnant I booked GP appointment to be referred for antenatal appointment. I waited 2 weeks, but that was expected plus it was still early, so I didn’t mind. The doctor was very nice and recorded a referral letter for the secretary. He told me that hospitals normally take around two weeks to respond, which was still ok as I would be only 8th week pregnant. However more than two weeks passed and I hadn’t heard from the hospital, I tried to call surgery. It took me two days to get through. Eventually managed to succeed but it was after 5pm and I was told that the secretary had left for the day. The receptionist wrote a note to her informing that I was enquiring when the referral was posted so I could contact the hospital. After four days I called back (it took me a few attempts again)to find out that the letter was sent by her colleague a day before and I should call hospital in a few days to confirm that they got it. I was so upset, I told the secretary how disappointed and unsatisfied I was but she simply told me that I asked her a question she responded and she cannot help me any further! No apology, explanation nothing! I called hospital a few days later (today), and no referral has been received. I felt like crying!! I was told to do self referral!! I am 10 weeks pregnant now and I didn’t see a midwife, I hope I will be on time for the12 week ultrasound! I am SO disappointed, so upset, so very angry.