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Southborough Lane Surgery
2016-08-01
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Written by a patient
Written by a patient 1st August 2016
This surgery is dreadful, unhelpful and totally unprofessional. The Chavie receptionist should be on Jeremy Kyle not working for this organisation. Urgent medical letters are not actioned and still sit on the system. I will now get transferred to another surgery. Since moving this surgery has by far got worse but not all receptionists are rude and the doctors are lovely when you eventually get a appointment. They just don't follow up important medical letters that should be referred.
4th August 2016
Response from Southborough Lane Surgery
I am very sorry you were unhappy with our service this time. May I suggest you contact me should you wish to discuss this further or follow our complaints procedure so we can investigate in more detail. You can find details of this on our website. Response left by Sally Gaites/Senior Practice Administrator