Share review of Southborough Lane Surgery

Thank you for leaving your feedback. Firstly may I apologise that you have had so much trouble getting through by phone. Since our move we have had some issues in this regard and the telephone company is currently looking into these. I completely understand how frustrating this is for our patients and we are doing our utmost to rectify it. You can register for patient access via our website at www.southboroughlanesurgery.co.uk thus enabling you to book appointments online which would alleviate the need for you to phone. Realistically patients can expect to wait two weeks for a routine appointment. This is not an unreasonable timescale. However, you did not say in your feedback whether you required a routine appointment or something more urgently. It is for this reason that the receptionist will try and ascertain the best way forward for each individual, as requested to do so by the partners of this practice. We have looked very carefully at the way our appointment system runs and from November will be trialling a new system in response to feedback from a recent patient survey. We are always open to making improvements wherever we can and we feel confident that the new system will benefit everyone. I can only apologise again for your problems getting through by phone. Many thanks for your comments. Response left by Sally Gaites/Senior Practice Administrator