South Saxon House Surgery

4 Whatlington Way, St Leonards-on-Sea, East Sussex, TN38 9TE 1 2 3 4 5 1,772 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
11th December 2019

The nurse practitioner was very professional, extremely helpful and friendly. She listened to what I had to say when describing my symptoms and provided the appropriate treatment.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
13th November 2019

Today it was great to see Sam back - she brings so much positivity to the surgery. Thank you for holding my hand through my minor op today (and for keeping me calm). Mr Dr Ghoni was professional, polite and friendly. Always making sure that I was pain-free throughout the procedure.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
13th November 2019

You're told to call at 8 am for an appointment however line is closed until 8.15 am. I was told by a nurse practitioner that she "had no sympathy" for me, so this could be avoided.... I always receive good clear advice from my doctor.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
13th November 2019

Good - Easy access online system able to see or consult a doctor when I've needed too. Improvements - Hard copy notes are still not on the computer system after 2 years - causing delays during appointments.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
13th November 2019

Telephone system is appalling. Waited 35 mins to get through.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Page 1 of 3

South Saxon House Surgery was awarded the iWantGreatCare certificate of excellence in 2020 for delivering outstanding care.

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Resources

Short link to review South Saxon House Surgery: http://iwgc.net/ecdox