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Sonning Common Health Centre
2023-02-14
Person
2
5
0
14th February 2023
Today I had an appointment with the Nurse for my B12 injection at 10.10am. I booked in at 10.06am, ready and on time. At 10.30am after a number of other people were called, I asked the receptionist if the nurse was running late and apparently this was the case.
Whilst I appreciate our NHS staff to be kept waiting for 20 minutes and not be told of the time delays is not acceptable. I too, am working but this doesn't seem to be a concern to others. No apology for being so late. Left me feeling really frustrated as it appears my time is invaluable.
Suggested improvements
Make patients aware of significate delays......not everyone has unlimited time.