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Somerset Gardens Family Health Centre
2016-08-13
Person
1
5
0
Written by a patient
Written by a patient 13th August 2016
This surgery needs to have at least 2 to 3 phones in the reception desk, I am disgusted that all the time I want to book an appointment the phone is always bloody busy. And when it comes up to 9am its usually to book an appointment because they would say call again tomorrow before nine. What for so I dial the number for an hour with phone busy and when it does ring the one picks up. Stop chatting about other patients or doctors and concentrate on your bloody work. I suggestion a change of receptionist because a few have communication problems and it seems their not bothered about anyone. Why call me to book an appointment with a doctor just to discuss my meds? Why can't doctors call me personally in the first place. What if I had a procedure done and can't move from home, because my surgeon told me have a full recovery. Why can't doctors do home visits? For local patients instead of us wasting our precious time where no one id bothered to answer that phone? Ridiculous!!!!!!!!!!!!