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Silver Springs Medical Practice
2019-11-11
Person
1
5
0
Written by a patient
Written by a patient 11th November 2019
Currently waiting for a hip replacement and still don't have a date for an assessment. I wrote a letter to my allocated doctor, doctor Gibson who incidentally I have never met which is strange considering I have had two strokes and currently suffer constant excrutiating pain. I never had a reply to my letter requesting referal to a hospital in Epsom under the 'patient choice' scheme, when I queried this, the receptionist informed me it would take upto 30 days for admin to pass my letter to the doctor. This is absolutely disgusting, what is so difficult with the receptionist simply delivering a letter to the doctors office? It has now been 6 weeks and still no reply to the letter. I get the impression patients are just a necessary nuisance to this surgery.