Shiregreen Medical Centre and Melrose Surgery
492 Bellhouse Road, Sheffield, England, S5 0RG
571
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Shiregreen Medical Centre and Melrose Surgery
2023-05-19
Person
4
5
0
19th May 2023
My child needed her booster but the only clinic was during a short window in the morning. I work full time and my child is in full time nursery and the times available meant she would have missed her lunch.
The receptionist was great at finding a work around and managed to get us in a tea time appointment I can't thank her enough for going out of her way to resolve this for me
Suggested improvements
As standard offer these booster appointments at times when children can be brought in before or after nursery/work times
23rd May 2023
Response from Shiregreen Medical Centre and Melrose Surgery
Thank you for your feedback it is much appreciated. Kind regards Rachel Crossley Manager
Shiregreen Medical Centre and Melrose Surgery
2023-05-18
Person
2
5
0
18th May 2023
Booked an appointment online regarding swollen ankles, ( I have heart failure ). When I was seen it was by the nurse who told me she couldn't help me with this but would take my bloods. She suggested I spoke to the receptionist which I did, only to be told to phone up for another appointment...
Suggested improvements
Booked me in to see the right person. Maybe the notes on my booking form should have been read and then you could have informed me that the nurse wouldn't be able to help me with my issue...
23rd May 2023
Response from Shiregreen Medical Centre and Melrose Surgery
Thank you for your feedback it is much appreciated. I am sorry that your experience was not as you would expect and if you would like to discuss this with me in more detail please do not hesitate to get in touch with me. Kind regards Rachel Crossley Manager
Shiregreen Medical Centre and Melrose Surgery
2023-05-17
Person
5
5
0
17th May 2023
I was lucky enough to get an appointment. I phoned for a non urgent appointment, was informed they didn’t do it any more. There was a space in the afternoon, which I great fully excepted. I thanked the receptionist for her help & the doctor. First class treatment thank you.
Suggested improvements
You couldn’t have done more. My phoned for an appointment the same day at 8am. By the time she got through all appointments had gone. Luckily she managed to see the physio who got her some pain medication. We were told there had been some staff shortages. Do hope you can manage to sort it out. We have heard some horror stories about other surgeries. We can’t fault your team. They have always been there for us. Thank you so much. Kind regards Sheila & Ron Adam.
23rd May 2023
Response from Shiregreen Medical Centre and Melrose Surgery
Thank you for your feedback it is much appreciated. Kind regards Rachel Crossley Manager
Shiregreen Medical Centre and Melrose Surgery
2023-05-17
Person
3
5
0
17th May 2023
Takes time to get through to surgery by phone sometimes 20 plus minotes or longer
Suggested improvements
Better response times on phone
23rd May 2023
Response from Shiregreen Medical Centre and Melrose Surgery
Thank you for your feedback it is much appreciated. I am sorry that your experience was not as you would expect and if you would like to discuss this with me in more detail please do not hesitate to get in touch with me. On average we receive anywhere between 8,500-10,000 inbound calls every week. As you can appreciate given those volumes it is inevitable that callers may have to wait for their call to be answered as our receptionists are busy on other calls or dealing with patients attending the surgery. A recent survey of local practices showed we have more receptionist hours than any other practice for our practice population so we are doing our best to support all of our patients to get through to us as efficiently as possible. You can also use the new online Patient triage system as you may prefer to use that than phone us; details of that can be found on our website as well as a link to the form to complete. I hope you found this useful Kind regards Rachel Crossley Manager
Shiregreen Medical Centre and Melrose Surgery
2023-05-16
Person
4
5
0
16th May 2023
The appointment was made for me, so on this occasion it was very easy
Suggested improvements
Nothing on this occasion
23rd May 2023
Response from Shiregreen Medical Centre and Melrose Surgery
Thank you for your feedback it is much appreciated. Kind regards Rachel Crossley Manager
Resources
Short link to review Shiregreen Medical Centre and Melrose Surgery: http://iwgc.net/eccpd