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Shiregreen Medical Centre and Melrose Surgery
2024-04-27
Person
4
5
0
27th April 2024
Whilst I found it difficult to get through in a morning for an appointment. I was still given advice as to where I could get seen and help.
Suggested improvements
I have been at a surgery where the appointment side was run better and it was so fast and easy to get through. They did a triage service. So you ring up and a link is sent by the receptionist to be filled in. Then a doctor triage's these as to who needs a same day appointment or who needs a general appointment. They also send text messages from this with advice and guidance on if a pharmacist cab help. People who can't do the form online just let the receptionist know and she fills it in on their behalf over the phone. They still get triaged in the same way. This kept the phone lines freed up. If they required an appointment whether same day or not a link would be sent so it can be booked online or you could phone the surgery to make the appointment. This meant everything worked smoothly.