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Sherburn Group Practice
2018-04-10
Person
4
5
0
Written by a patient
Written by a patient 10th April 2018
When I came in person to make an appointment I was first asked to give my name (fair enough) and my date of birth. With a waiting room full of people behind me, I was not at all pleased about this. With the changes to data protection coming in next month, I think questions such as these should not be asked with other people around.
In recent visits I have been kept waiting over half an hour to see my doctor. While I greatly admire the work done by all doctors and I praise their willingness to spend more time with some patients to give them the care they need, I would have welcomed knowing how long the wait was going to be. Had I known I was not the next person in the queue, I could have whizzed over to the library to exchange books, or had a look round the charity shop, etc. Would it be possible to have an electronic display board giving an indication where we all come in the queue and a rough estimate of how long we would be waiting to see the doctor?
I am always dismayed by the number of missed appointments. It's often difficult to get a convenient time to see the doctor of my choice, or any doctor sometimes. If you were to start fining people for missed appointments, like dentists advertise that they will do, I'm sure the rate of missed appointments would fall dramatically. We are lucky to have free medical treatment, but we should do all we can to prevent people taking everything for granted as they seem to do at present.
Finally a big thank you to all the doctors and nurses; your work and dedication is appreciated.
18th May 2018
Response from Sherburn Group Practice
Thank you for you kind comments to the doctors and nurses in relation to their dedication, they do appreciate this. I am sorry you were offended at being asked your date of birth in the waiting room. We do ask our receptionists to obtain two pieces of information from patients when they are booking an appointment. This is to ensure that they book the correct patient into the appointment slot. Often patients prefer to give their dates of birth than their addresses. I also appreciate the frustration you experience in waiting to be seen. Whilst doctors and nurses do attempt to run to time they may run late if patients bring more than one problem to their appointment or if there is an emergency that needs attention. Thank you for your feedback.