Saxonbrook Medical Centre 2016-03-07 Person 1 5 0

Although the doctors are good, professional and comforting when needed. The rest of the practice needs a total and complete overhaul. I am forever 'on hold' when I call, if hold lasts longer than 20 minutes I get cut off and have to start again, also tend to feel like if you call at the end of the day they avoid answering the phone until they can turn the lines off! When I've requested repeat prescriptions it's rarely gone smoothly, they get lost, don't get printed or signed, can't be found between the surgery, the North gate surgery or boots pharmacy. Reception are as helpful as chocolate teapot unless it's simply booking an available appointment, which is very rare, as by the time you get through on the phone the appointments for that day are normally all taken and the only bookable slot is weeks away or told to go wait for hours at the walk in centre. Not to mention being allocated a telephone appointment then not being called until 6.20pm, 7 hours after being told they'd ring. Very disappointing service. To sum up, other than the doctors themselves, all the employees need retraining or replacing and new management would certainly not go a miss, along with entirely new systems and processes!