Saxonbrook Medical Centre 2016-03-17 Person 2 5 0

sadly the service provided is very poor. My view is that the surgery is over subscribed and poorly run. The systems seem inadequate to support such a large practice. People are at their most vulnerable when unwell and the when you try to make an appointment online and advised there are none, then you call and are told there is a 4 week wait ...you try for a phone call appointment which you get two days later, explain your symptons only to be told to come in so you call back for an appointment you hold onto the phone for an hour before you get through and then only to be told there are no appointments! I have in the past made a non priority appointment, I get a text on the morning to say doctor unwell (it happens) but then have to wait another 2 weeks..... When you get to see the doctors it is fine but I get the impression the doctors do not know what is actually happening. I had reason to complain recently about my treatment when trying to order my much need medicines. The practice manager refused to speak to me and told his receptionist to tell me to put complaint in writing, I was extremely upset at the time and felt totally unsupported. I eventually got an apology but the stress it caused me at the time was awful having just left hospital. The doctors are busy I appreciate that but they seem to need a more efficient support team and take on less patients. Today I attended the Maidenbower surgery only to witness a very upset patient trying to get an appointment, the receptionist looked upset, he looked angry and frustrated everyone in the waiting room were nodding in agreement to his frustrations - it was not a happy place. It seems I am not alone in these views.