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Sandhurst Group Practice
2021-11-19
Person
1
5
0
19th November 2021
Tried to get an appointment to see a doctor after the clinician burst a blood vessel when I was having my booster and have a massive black bruise so concerned about a blood clot. Phoned today at 8.00am and after 22minutes I was curtly cut off and told to phone back later as lines were busy. What do they expect when we have been told to phone at 8.00 for a same day appointment? If there are any repercussions I will hold this new service provider responsible. Having been a patient at this practice for almost 40 years I expect to be informed when there is a change of system. I order medications on line so I can easily be contacted.
Suggested improvements
Told me at the start of the phone call my position in the queue with the option of calling back later. This needs to improve for patients requiring emergency appointments
29th December 2021
Response from Sandhurst Group Practice
We have now removed our call queuing system - apologies for your problems - please note though that if this is a COVID booster these are not administered from the surgery