72 Yorktown Road, Sandhurst, Berkshire, GU47 9BT
Not your average frosty knickers on reception. Other frontline staff in other organizations should take a leaf out of their book. The whole team appear to be on board , we would not go anywhere else.
Having been told to phone this morning at 8am for an on the day appointment it took me 32 attempts to get through (it was constantly engaged), I got through at 8:07 only to be told all appointments were gone and to call back at 2pm and try again, this is totally unacceptable, the receptionist told me it was because of the Bank Holiday weekend! Not a very happy patient
I called for a routine appointment with my GP, either a phone call or a face to face, I was told first available phone call was 6 days and a face to face was over 2 weeks, this is unacceptable. I have been a patient at this practice for over 18 years and it just gets worse trying to get a routine appointment. Having said that my Doctor is marvellous when I can eventually get in to see her!