72 Yorktown Road, Sandhurst, Berkshire, GU47 9BT
Not your average frosty knickers on reception. Other frontline staff in other organizations should take a leaf out of their book. The whole team appear to be on board , we would not go anywhere else.
Having been told to phone this morning at 8am for an on the day appointment it took me 32 attempts to get through (it was constantly engaged), I got through at 8:07 only to be told all appointments were gone and to call back at 2pm and try again, this is totally unacceptable, the receptionist told me it was because of the Bank Holiday weekend! Not a very happy patient
I called for a routine appointment with my GP, either a phone call or a face to face, I was told first available phone call was 6 days and a face to face was over 2 weeks, this is unacceptable. I have been a patient at this practice for over 18 years and it just gets worse trying to get a routine appointment. Having said that my Doctor is marvellous when I can eventually get in to see her!
We just been allocated to this practice by our previous Owlsmoor surgery because our most loved and respected GP Dr Seddon has retired . We had been with Owlsmoor Surgery for almost 20 years and can not find a fault on them . We were very apprehensive about the new move because of our nasty experiences with one of their previous retired now GP, however so far so good during our dealing with the staff who were very helpful and supportive. I believe once the staff are good every thing else will be good. We are looking forward to seeing our new doctor