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Sandhurst Group Practice
2022-09-09
Person
0
5
0
9th September 2022
The David Walliams sketch - "Computer says no" could have been written about this surgery.
Tried to get a Phlebotomy form completed for me to take to FPH to get my bloods done. I asked on 7th September....
"Computer says you have to see a GP for that"
OK can I book for sometime in September -
"Computer says no appointments till October"
"Can I book for October then"
"Computer says no - no October appointments are not loaded yet"
"OK so how do I get a form completed for my consultant - can I see a nurse practioner?"
"computer says no - has to be a doctor"
So how do I see a doctor then
"computer says e-consult"
EConsult outcome: computer says that some will review my request on 22/9 and book me an appointment for sometime afterwards
BUT
I don't need an appointment I need a phlebotomy form written out!
Suggested improvements
listen to your patients
Lets nurse practioners write out a form - I think they are qualified!
Rude receptionists who are not empowered to fix your problem but want to know all the specifics.
I know what I need and I don't even want to bother a doctor I need some sqiggles on a form!