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Sandhurst Group Practice 2022-09-09 Person 0 5 0

The David Walliams sketch - "Computer says no" could have been written about this surgery. Tried to get a Phlebotomy form completed for me to take to FPH to get my bloods done. I asked on 7th September.... "Computer says you have to see a GP for that" OK can I book for sometime in September - "Computer says no appointments till October" "Can I book for October then" "Computer says no - no October appointments are not loaded yet" "OK so how do I get a form completed for my consultant - can I see a nurse practioner?" "computer says no - has to be a doctor" So how do I see a doctor then "computer says e-consult" EConsult outcome: computer says that some will review my request on 22/9 and book me an appointment for sometime afterwards BUT I don't need an appointment I need a phlebotomy form written out!

listen to your patients Lets nurse practioners write out a form - I think they are qualified! Rude receptionists who are not empowered to fix your problem but want to know all the specifics. I know what I need and I don't even want to bother a doctor I need some sqiggles on a form!